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Troubleshooting

Video or music will not play

What to check when a streaming site stays silent.

  1. On first use, wait a moment. Krodium downloads the protected-media component the first time a site needs it. Then try again.
  2. Open the Extensions page and look under Plugins. Check that the protected-media component is enabled.
  3. Turn Kraken off and reload the page, in case it is blocking something the site needs.
  4. Restart Krodium and try again.

If it still fails, write to [email protected] with the name of the service and your Krodium version. See also Spotify, Netflix and other protected media (krodium.com/help/protected-media).

Still stuck? Write to [email protected].

Video or music will not play | Krodium