Help centre

Troubleshooting

Troubleshooting

Fixes for the most common problems.

Krodium will not open

Follow First open on macOS (krodium.com/help/first-open-on-macos). If you see a message about an unsupported architecture, your Mac has an Intel processor, which Krodium does not support yet.

A site looks broken

Turn Kraken off and reload the page. You can also switch protection off for that site from the padlock. See A site is broken with Kraken on (krodium.com/help/site-broken-with-kraken).

Krodium feels slow

Close tabs you are not using. Turn off your extensions one at a time to find the cause, then restart Krodium.

Video or music will not play

See Video or music will not play (krodium.com/help/video-or-music-wont-play).

Start fresh

See Refresh Krodium (krodium.com/help/refresh-krodium) and Troubleshoot Mode (krodium.com/help/troubleshoot-mode).

Still stuck

Write to [email protected] with your Krodium version, which you can find in the Krodium menu under About Krodium, and what you were doing.

Still stuck? Write to [email protected].

Troubleshooting | Krodium